Last Updated: January 18th, 2025

We prioritize customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The return request must be made within 14 days of receiving your order.

  • The product must be in resalable condition and not tampered with in any way.

  • Items such as perishable goods, customized products, or opened consumables are non-returnable for safety and hygiene reasons.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at support@greenreeferonline.com with your order number, reason for return, and photos (if applicable).

  2. Wait for Approval: Our team will review your request and provide instructions on how to return the item.

  3. Ship the Item Back: Once approved, securely package the product and send it to the return address provided. Customers are responsible for return shipping costs unless the item was defective or incorrect.

  4. Inspection and Processing: Upon receiving the item, we will inspect it and process the refund or replacement within 7 business days.

3. Refund Process

Once your return is approved and inspected, your refund will be processed:

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.

  • Partial Refunds: In cases where the item is not returned in its original condition, only a partial refund may be granted.

  • Shipping Fees: Original shipping costs are non-refundable, except in cases of defective or incorrect products.

4. Exchanges

If you received a defective or incorrect item, we offer exchanges at no additional cost. Follow the return process above, and we will send you a replacement once your return is received and inspected.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Opened or used cannabis products

  • Edibles, concentrates, and vape cartridges

  • Products that have been damaged due to improper storage or handling

  • Items marked as final sale

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

  • Photos of the damaged item and packaging

  • Your order number and details of the issue

We will review the claim and offer a replacement, store credit, or refund as appropriate.

7. Cancellations

Orders can only be canceled if they have not yet been processed or shipped. If you need to cancel an order, please contact us immediately at support@greenreeferonline.com. Once an order is shipped, it cannot be canceled, and you must follow the return process.

8. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please reach out to us:

Green Reefer Online
Email: support@greenreeferonline.com
Website: greenreeferonline.com

We appreciate your trust in Green Reefer Online and are committed to providing the best possible service!